Support FAQs

FAQs on DVD products

Q

What system configuration is required to run the program?

A

The program works only on Windows XP and Mac OS X platforms. The program requires an always-on broadband internet connection during installation and to support certain built-in features during run-time. Recommended system configuration: Windows XP or Mac OS X, 512MB RAM, 4GB free internal hard disk space, and a DVD-ROM drive for initial installation. The program does not support the older operating systems including Windows NT, Windows 98, Windows ME, Mac OS 9, or older Mac OS.

Q	How much hard disk space is required?
A	The program requires an internal hard disk space of less than 4GB. Once the program is installed in the hard disk, the installation disk need not be in the drive bay to operate the program.

Q

There is no sound output from my computer when I run the program. What could be the problem and how can I resolve this?

A

Check your system control panel to ensure that your sound output is not muted and that the sound volume is being turned to a nominal setting. Check that the latest version of QuickTime is installed in your system. Sound and video will not function properly without installing QuickTime. The QuickTime installer comes with the program installation disk. You can also download the latest QuickTime from http://www.apple.com/quicktime/download/

Q	The video in the program does not run on my PC. What could be the problem?
A	Check that the latest version of QuickTime is installed in your system. The QuickTime installer comes with the program installation disk. You can also download the latest QuickTime from http://www.apple.com/quicktime/download/

Q

When I run certain activities, I could not see certain parts of the screen. How do I resolve this problem?

A

This problem was reported by users who use certain notebook PCs and by those whose video output can support multiple monitors. This display problem can be resolved by changing the 'program.ini' file located in the Town4kids program folder under 't4kcontents'. Open 'program.ini' and change the last line <resolution>fullscreen</resolution> to <resolution>800x600</resolution>. Please be careful to ensure the rest of the information is not changed. After you apply this action and re-launch the program, you will notice that some activities will not fill the entire screen but this is perfectly OK and will not affect the functionality of the program.

Q	On Windows Vista, I encounter an error "Macromedia Projector has stopped working" upon running the program.
A	a) Right-click on the program icon on the Desktop and select "Open File Location". b) You should see a folder named "xtras". Doubleclick to open it and look for a file named "SequenceXtra.x32" and delete it. c) Run the program again.